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Air purifier

It won't power on

It may not work normally in the following cases:

1.Please check the outlet you are using.
Plug in other electronic products to see if they are powered, and if they are working normally, unplug the power cord of the purifier and plug it back in after 1 minute to reset it.

2.Please check the power of the purifier.
Press the power button to make sure the purifier is powered on.

3.If the product has been moved, please check the power cord
(it may be slightly disconnected, please reattach it once more)
*The power cord is designed to be disconnected for safety

4.If the filter cover at the rear is disconnected, please reattach the filter cover
.
*If the filter cover is not engaged, the status indicator will show E2 and the product will not work.

If the above method does not work, please contact our chatbot.

Wind strength is low

▶ It may not operate normally in the following cases.

1. the filter's packaging has not been removed
Please remove the protective film of the cypress filter and the packaging plastic of the round filter after initial purchase.

2. the filter is not installed correctly
Please install the filter correctly before using it.

3. the filter has accumulated a lot of dust
A lot of dust on the filter may cause noise. Please use a vacuum cleaner to remove the dust from the filter.

4. If the wind speed setting is set to auto or sleep mode, please change the wind speed setting to manual or cyclone mode.
If the wind speed setting is set to auto or sleep mode, please change the wind speed setting to manual or cyclone mode.


If the above method does not work, please contact our chatbot.

The dirtiness indicator is still there

▶ It may not work normally in the following cases.

1.If the sensor is blocked by a wall or obstacle
Please use it with a distance of 10cm or more on the back and 20cm or more on the left.

2.If there is a lot of dust accumulated on the dust sensor
Please clean the dust sensor.


If the above method does not work, please report it to our chatbot.

E2 APPEARS

▶ The product may not work properly if:

1.The filter cover at the rear is dislodged
Please install the filter cover
*If the filter cover is not tightened, the product will not work and the E2 indicator will be displayed

If the above method does not work, please contact our chatbot.

I can't sleep

▶ It may not work normally in the following cases:
*Our purifier is changed to sleep mode by the sensor only when using auto mode.

1.If the surrounding is bright
Please darken the area around the light sensor when operating auto mode.
*If the area around the light sensor is dark after setting to auto mode, it will change to sleep mode after about 10 seconds.

If the above method does not work, please report it to our chatbot.

It's noisy

▶ It may not operate normally in the following cases:

1.If you have not removed the packaging of the filter
Please remove the protective film of the cypress filter and the packaging plastic of the circular filter after initial purchase

2.If there is a lot of dust on the filter
If there is a lot of dust on the filter, the noise may become louder. Please use a vacuum cleaner to remove the dust from the filter

3.If the wind speed setting is Auto mode or Cyclone mode
Please set the wind speed setting to 1~3 and use it
*When setting Auto mode, the fan rotation speed is automatically converted according to the air pollution level, but the operating noise may become louder and quieter.

If the above method does not work, please contact our chatbot.

I'm getting a stuck sound

▶ It may not work correctly in the following cases:

1.The product is not leveled
Please use the product on a flat surface
(If the floor is not leveled and tilted, the noise of the fan contacting the internal wall surface may occur due to the inertial force of the rotation trying to maintain the rotation axis)

2.There is a foreign object in the air outlet or filter box
Please check the foreign object and remove it

If the above method does not work, please contact our chatbot.

I smell an odor coming from the air vents

▶ Problems may occur in the following cases

1.If there is a foreign object in the air outlet or filter box
Please check the foreign object and remove it


2.If there is a lot of dust on the filter
If there is a lot of dust on the filter, odor may occur. Please use a vacuum cleaner to remove the dust from the filter

3.If it has been used in the kitchen or smoking room
The filter has the property of absorbing odors, so it may temporarily absorb odors and smell, but it will gradually decrease.
*The odor from the place where it was used before may remain.

If the above method does not work, please report it to our chatbot.

What is the filter change interval?

The replacement cycle of the HEPA filter is 1 year.
The screen displays the remaining HEPA filter replacement cycle for 5 seconds after power on.

It won't power on

▶ It may not work normally in the following cases

1.Please check the outlet you are using
Plug in other electronics to see if they are powered, and if they are working normally, unplug the purifier's adapter and plug it back in after 1 minute to reset the purifier

2. Check the power of the purifier
Press the power button to see if the purifier is powered

3.If the product has been moved
Please check the adapter (it may be slightly loose, so please reattach it once more)
*The adapter is designed to be detached for safety

If the above method does not work, please contact our chatbot.

Wind strength is low

▶ It may not work properly in the following cases:

1.If the filter's packaging has not been removed
Please remove the protective film of the cypress filter and the packaging plastic of the round filter after initial purchase

2.If the filter is not installed correctly
Please install the filter correctly before use

3.If there is a lot of dust accumulated on the filter
If there is a lot of dust on the filter, the noise may become louder. Please use a vacuum cleaner to remove the dust from the filter

4.If the wind speed setting is set to Auto or Sleep mode
Please change the wind speed setting to Manual or Turbo mode

If the above does not work, please contact our chatbot.

I can't sleep

▶ It may not work normally in the following cases:
*Our purifier is changed to sleep & eco mode by the sensor only when using auto mode.

1.If the surrounding is bright
Please darken the area around the light sensor when operating auto mode.
*If the area around the light sensor is dark after setting to auto mode, it will change to sleep & eco mode after about 10 seconds.

If the above method does not work, please report it to our chatbot.

It's noisy

▶ It may not operate normally in the following cases:

1.If you have not removed the packaging of the filter
Please remove the protective film of the cypress filter and the packaging plastic of the round filter after initial purchase

2.If there is a lot of dust on the filter
If there is a lot of dust on the filter, the noise may increase. Please use a vacuum cleaner to remove the dust from the filter

3.If the wind speed setting is Auto or Turbo
Please set the wind speed setting to 1~3 and use it
*When setting Auto mode, the fan rotation speed is automatically converted according to the air pollution level, but the operating noise may become louder or quieter.

If the above method does not work, please contact our chatbot.

I'm getting a stuck sound

▶ The product may not operate correctly in the following cases

1.Check the connection status of the product's legs
Please check if there is any incorrect connection between the main unit and the legs

2. If the product is not level
Please use the product on a flat surface
(If the floor is not level and tilted, the noise of the fan contacting the inner wall surface may occur due to the inertial force of the rotation trying to maintain the rotation axis.)

3.If there are foreign objects in the air outlet and filter box
Please check the foreign objects and remove them

4.Check the connection of the upper and lower parts
Please separate the upper and lower parts of the main unit and check whether they are properly connected
(When connecting, make sure to align the arrow marks on the back of the product.)

If the above methods do not work, please contact our chatbot.

I smell an odor coming from the air vents

▶ Problems may occur in the following cases

1.If there is a foreign object in the air outlet or filter box
Please check the foreign object and remove it


2.If there is a lot of dust on the filter
If there is a lot of dust on the filter, odor may occur. Please use a vacuum cleaner to remove the dust from the filter

3.If it has been used in the kitchen or smoking room
The filter has the property of absorbing odors, so it may temporarily absorb odors and smell, but it will gradually decrease.
*The odor from the place where it was used before may remain.

If the above method does not work, please report it to our chatbot.

What is the filter change interval?

The replacement cycle for HEPA filters is one year.

It won't power on

The product may not work properly in the following cases

1.Check the car multisocket
Please connect other USB type products to the car multisocket and check if it works correctly

2. Check the USB cable
Please check the connection between the product and the USB cable
*Please use the USB cable supplied with the product

3.If the product is powered off
Please press the power button for 3 seconds to turn on the power
*Power can be turned on/off by pressing the power button for 3 seconds

If the above method does not work, please contact our chatbot.

Wind strength is low

▶ It may not work properly in the following cases:

1.If the filter's packaging has not been removed
Please remove the protective film of the cypress filter after initial purchase

2.If the filter is not installed correctly
Please install the filter correctly

3.If there is a lot of dust on the filter
If there is a lot of dust on the filter, the noise may become louder. Please use a vacuum cleaner to remove the dust from the filter

4.If the wind speed setting is set to 1, please
change the wind speed setting to 2-3 and use it


If the above method does not work, please contact our chatbot.

I smell an odor coming from the air vents

▶ Problems may occur in the following cases

1.If there is a foreign object in the air outlet or filter, please check
and remove the foreign object

2.If there is a lot of dust on the filter, please check
If there is a lot of dust on the filter, please use a vacuum cleaner to remove the dust. Please use a vacuum cleaner to remove the dust from the filter

3.If it was used in a space with a lot of odors
The filter has the property of absorbing odors, so it may temporarily absorb odors, but it will gradually decrease.
*The odor from the previous use may remain.

If the above method does not work, please report it to our chatbot.

What is the filter change interval?

The replacement cycle for HEPA filters is one year.

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