VOVO KR VOVO KR

Shopping Cart

Your cart is empty

Continue Shopping

Seat bidet

My remote isn't working

▶ It may not work normally in the following cases:

1.If the toilet is not powered
Check if the power is on by plugging in an electronic device such as a hair dryer, and if it works normally, unplug the bidet's power cord and plug it back in after 1 minute to initialize the bidet

2.If the bidet is not powered
Check if the POWER LED on the main unit indicator is on

3.The remote control battery is dead
Press the button on the remote control to see if the LED on the remote control lights up
(If the LED on the remote control is off, please replace the batteries with new ones)

4.Remote control button malfunction
Turn on the camera function of your phone and point the camera lens at the remote control receiver
Press the button on the remote control that does not work repeatedly while looking at the screen of your phone
(If only a specific button does not light up, the remote control may be malfunctioning.)

I can't get the controls to work

▶ It may not work normally in the following cases:

1If the toilet does not have power
Check if the power is on by plugging in an electronic device such as a hair dryer, and if it works normally, unplug the bidet's power cord and plug it back in after 1 minute to initialize the bidet

2.If the bidet does not turn on
Check if the water pressure 1 LED on the control panel is on

3. Check the control panel
Press the nozzle cleaning button on the control panel to check the sound received (beep) and the operation of the nozzle cleaning.

Nozzle won't come out / won't go in

▶ It may not work normally in the following cases:

1.If water is not supplied to the bidet
Open the valve where the bidet hose is installed as far as possible, unplug the bidet power cord and plug it back in after 1 minute to supply water to the bidet

2.If the remote control or operator control has poor reception
Press the light button on the remote control or operator control to check if the bidet is working

3.If it is not detected by the seat sensor, please press the nozzle cleaning button
to check if the nozzle comes out (if the nozzle comes out, the nozzle is normal)
(Our bidets must be detected by the seat sensor (left thigh) to operate the nozzle.)

Nozzle comes out but no water (water pressure is low)

It may not work normally in the following cases:

1If the water inlet valve is not opened all the way (if the water pressure in your home is less than 1kgf/㎠)
Open the valve where the bidet hose is installed all the way
-Check the water pressure in your home. (If the water pressure is less than 1kgf/㎠, less water may be sprayed from the nozzle.)

2.If the nozzle water pressure setting is set to 1 stage
Adjust the water pressure on the remote control or control panel before using

3.If there are foreign objects in the mesh net
Disconnect the water supply hose and clean the mesh net before using
(Mesh net cleaning guide)

4.If the bidet water supply hose is bent or the water supply hose is not assembled well
Check the water supply hose for kinks or bends before use
Disconnect the water supply hose and check the rubber packing of the hose before use
(Bidet Hose Check Guide)

5.If the water pressure is weak when using the flush/bidet function after using the toilet function,
The toilet function is operated at water pressure 1, ignoring the water pressure setting step (it hurts to hit other parts other than the anus with the water pressure setting), and the water pressure fluctuates when reusing the flush/bidet function, so please reset the water pressure.

Flush/Bidet/Defecate not working

▶ The bidet may not work normally in the following cases

1.If the toilet is not powered
Check if the power is on by plugging in an electronic device such as a hair dryer, and if it is working normally, unplug the bidet's power cord and plug it back in after 1 minute to initialize the bidet

2.If the remote control or control panel control has poor reception
Press the light button on the remote control or control panel control to check if the bidet is working

3.If you are not detected by the seat sensor
Press the nozzle cleaning button to check if the nozzle comes out
Touch your skin to the seat's seat sensor (left thigh) to check if the nozzle enters
(Our bidet works only when your skin is detected by the seat sensor.)

My hot water isn't warm

▶ It may not work normally in the following cases:

1If the toilet does not have power
Check if the power is on by plugging in an electronic device such as a hair dryer, and if it works normally, unplug the bidet's power cord and plug it back in after 1 minute to initialize the bidet

2.
If the water temperature is set to 0, please set the water temperature to 1~3 on the remote control or control panel and use it
(It takes about 3~4 minutes to heat up the water, please use it after 3~4 minutes after setting the water temperature)

3.If it is in sleep mode
If you have set the sleep mode, please turn off the sleep mode
(Sleep mode explanation/release guide)

The toilet seat is not warm

▶ It may not work normally in the following cases:

1.If the toilet does not have power
Please unplug the bidet's power cord and plug it back in after 1 minute to initialize the bidet

2. If the seat temperature is set to 0,
Please set the seat temperature on the remote control or the control panel to 1~3 before using it
(Please check the sound (beep) received from the bidet when setting the seat temperature)
(It takes about 5 minutes to warm up the seat. Please use it about 5 minutes after setting the seat temperature)

3.If it is in sleep mode
If you have set the sleep mode, please turn off the sleep mode
(Sleep mode explanation/release guide)

The seat doesn't stay warm

▶ It may not work properly if:

1.It is in sleep mode
If you have set sleep mode, please turn it off
(Sleep Mode Explanation/Removal Guide)

The bottom of the bidet body is leaking

▶ It may not work properly if:

1.The water tank cap is open
Remove the bidet and check the water tank cap at the bottom.
(Bidet removal guide, how to lock the water tank cap guide)

Nozzle, bidet leaks from inside

▶ It may not work properly if:

1.Check the water pressure
If the water pressure in your home is higher than 6kgf/cm2, micro-leaks may occur, so please reduce the water pressure to 6kgf/cm2 or lower.

The hose connection is leaking

▶ It may not work properly if:

1.The water supply hose is not connected correctly
2.The valve to which the bidet's water supply hose is connected is turned off, reassemble the bidet and water supply hose, and check for leaks.

Drying is not warm / Drying breeze is weak

▶ It may not work normally in the following cases:

1If the toilet is not powered on
Check if the power is on by plugging in an electronic device such as a hair dryer, and if it works normally, unplug the bidet's power cord and plug it back in after 1 minute to initialize the bidet

2,If the drying temperature setting is set to 0
Set the drying temperature to 1~3 on the remote control or control panel before using
*If the drying temperature is set to 0 or 1, you may feel that the drying wind is weak during drying operation.
*Since the odor rises when the wind strength is strong, we did not set the wind strength to a range where the odor does not rise.

Drying doesn't work

▶ The bidet may not work normally in the following cases

1.If the toilet is not powered, please plug in an electronic device such as a hair dryer to check if the power is on
If it is working normally, please unplug the bidet's power cord and plug it back in after 1 minute to initialize the bidet

2.If the remote control or control panel control has poor reception
Press the light button on the remote control or control panel control to check if the bidet is working

3.If the seat sensor is not detected
Press the nozzle cleaning button to check if the nozzle comes out (if the nozzle comes out, the nozzle is normal)
Our bidet must be detected by the seat sensor (left thigh) to operate the nozzle.

My bidet isn't working

▶ It may not work normally in the following cases

1.If the toilet does not have power
Check if the power is on by plugging in an electronic device such as a hair dryer, and if it is working normally, unplug the bidet power cord and plug it back in after 1 minute to initialize the bidet

2.If the bidet does not have power
Check if the POWER LED on the main unit is lit.

The breaker goes down

▶ It may not work properly in the following cases:

1The power cord is not plugged in correctly
The power plug can also cause problems if it is loosely connected, so please plug it into the outlet securely
(Be sure to use a dedicated AC 220V/60Hz outlet that is grounded)

2. The electrical outlet in the restroom is abnormal
Unplug the bidet cord from the outlet connected to the bidet and plug in an electronic device such as a hair dryer to check if the breaker is lowered
→If the breaker is lowered, contact the management office or electricity company to check the electrical outlet


How to clean nozzles

▶ To clean the nozzle, please follow the steps below:

1.Clean the outside of the nozzle (manual)
Press the nozzle cleaning button on the remote control or control bar to bring the nozzle out
Clean the nozzle that has come out with a brush
After cleaning, press the nozzle cleaning button on the remote control or control bar to bring the nozzle in

2.Clean the inside of the nozzle (automatic)
Our bidets clean the inside of the nozzle once when using the nozzle (washing, bidet, toilet) and once again at the end of use.

How to buy parts

1.Please check the model name and purchase through our A/S center.
How to check the model name: Write the model name on the back of the bidet body

User-agent: * Allow: /